Third-Party Print Providers

At Printed Mint, our goal is to give merchants access to a wide variety of high-quality products while maintaining the production standards and service you expect from us. To expand our catalog and offer products beyond our in-house production capabilities, select items may be fulfilled by one of our trusted third-party print providers.

Why Does Printed Mint Use Third-Party Print Providers?

Partnering with specialized print providers allows us to offer a broader and more diverse product catalog without limiting merchants to products produced exclusively within our own facilities.

These partnerships may allow us to:

• Offer additional products, styles, sizes, colors, and decoration methods.
• Introduce new product categories more quickly.
• Work with facilities that specialize in specific printing or manufacturing techniques.
• Provide merchants with more opportunities to grow and diversify their product offerings.

Whenever possible, Printed Mint produces and fulfills products through our own facilities. However, certain products may be better suited for production through a specialized partner.

How Does Printed Mint Select Print Partners?

We don't simply add a print provider because they can manufacture a particular product. Potential and existing partners are evaluated using an internal performance scorecard designed to help us maintain the Printed Mint experience.

Our evaluation may include factors such as:

• Print & Product Quality — consistency, print accuracy, color, finishing, and overall product quality.
• Production Performance — the provider's ability to consistently process and fulfill orders.
• SLA Performance — how reliably the provider meets established production timelines and service-level expectations.
• Order Accuracy — correct products, variants, quantities, and customization.
• Shipping Performance — timely dispatch and reliable tracking updates.
• Issue & Reprint Rates — frequency of production errors, damages, misprints, or other quality concerns.
• Communication & Reliability — responsiveness and ability to resolve production issues quickly.
• Overall Customer Experience — whether the provider's performance aligns with the standards we expect for Printed Mint merchants and their customers.

Partner performance is monitored, and we may make changes to our provider network or product availability when a partner is no longer meeting our expectations.

What Should I Expect When Ordering a Partner-Fulfilled Product?

The ordering process remains within the Printed Mint platform. However, because the product is being manufactured at a partner facility, there may occasionally be differences in production timelines, shipping methods, packaging, or fulfillment location.

If your order contains both Printed Mint in-house products and third-party fulfilled products, your items may be produced and shipped separately from different locations. This can result in multiple packages, tracking numbers, and/or separate shipping charges.

Are Third-Party Products Still Supported by Printed Mint?

Yes. Even when an item is produced by one of our trusted print partners, your order is still placed through Printed Mint, and our Customer Experience team is here to assist you.

If you experience a quality or fulfillment issue with a partner-produced item, please contact us with your order number and photos when applicable. Our team will review the issue and work with the provider toward an appropriate resolution.

Our Commitment

Expanding our catalog should never mean abandoning our standards.

Third-party print providers allow Printed Mint to bring merchants more products and production capabilities while we continue to focus on quality, reliability, performance, and a great fulfillment experience.

As our network grows, we will continue evaluating partner performance and making adjustments when necessary to provide our merchants with a product catalog they can confidently build their businesses around.